Update your profile when travelling overseas

To update your banking profile for overseas travel, you typically need to notify your bank of your travel dates, destinations, and contact information, either through their online banking platform, mobile app, or by phone. This helps your bank recognize your overseas transactions and prevent potential issues with your accounts.

Here's a more detailed breakdown:

1. Online Banking:

• Log in: Access your bank's online banking platform.
• Locate Travel Notification: Find the "Travel Notification" or similar section, often under "Services" or "Card Services".
• Enter Details: Provide your travel dates (departure and return), the countries you'll be visiting, and your contact information (email address and mobile number while abroad).

• Submit Notification: Follow the prompts to submit the notification. 

2. Mobile Banking App:

• Log in: Open your bank's mobile app and log in.
• Find Travel Tools: Look for "Travel" or "Travel Tools" in the app's menu or dashboard.
• Update Travel Details: Enter your travel dates, destinations, and contact information.

• Submit Changes: Confirm and submit the updated information. 

3. Contacting Your Bank Directly:

• Phone:

  Call your bank's customer service line and follow their instructions for updating your travel details.
• Branch Visit:

  If necessary, visit a branch with valid identification to update your information.